Answers to the questions we hear most. Can't find yours? In the app, go to Account, then Help and support, and send us a message, or e-mail us at info@sanera.nl. We answer by e-mail.
Look in your spam or junk folder first. A code works for 10 minutes; if it has run out, tap Send a new code on the same screen.
Install MyCards+ and sign in the same way as before: with your e-mail, or with Apple or Google. Your cards and connections are waiting for you.
On the Card tab, tap Share to send your link, or Show code and let the other person scan it with their camera. They do not need the app.
On the Card tab, tap the Wallet button under your card. The pass updates by itself when you change your card.
Only what you switch on in Edit. Anyone with your link or code sees those parts; contact methods you keep private are never shown. You can change this at any time.
Yes. It can save you as a contact (this works without internet), open your page, open one app such as WhatsApp, or open a web address of your own.
Open their card in People and tap Report. You can block them at the same time; they are not told who reported them. We aim to review every report within 24 hours.
Open their card in People and tap Remove connection. They are not told.
Your organisation. It decides which details appear on the card and can withdraw it when you leave. Your personal card is yours alone and is not affected.
In the app, go to Account and tap Export my data. You receive a file with your account, cards, connections and more.
In the app, go to Account, tap Delete account and type DELETE. Your card, its link and its passes stop working, and your data is removed.
Yes. E-mail us at info@sanera.nl from the address you used in MyCards+. We delete the account once we have confirmed it is yours.
Sanera Technologies
Email: info@sanera.nl
Phone: +31 (6) 39 65 25 54
Dalsteindreef, 1112 XJ Diemen, Netherlands
How we handle your data: MyCards+ Privacy Policy
The rules for using the app: MyCards+ Terms of Use